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You can use the Set Inactivity Timeout Card to override the default inactivity timeout configured in your Bot Settings.
This Card won’t work in the Studio’s Emulator. Instead, you can test it using the shareable Webchat link.

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Configuration

This Card is only available for Standard Nodes.
To use the Card, just add it to any Node in your Workflow. The new inactivity timeout will apply starting from when the Card executes. It has the following settings:
  • Conversation ID: The ID of the conversation to update. Defaults to event.conversationId (current conversation)
  • Timeout: The duration of the timeout in minutes. Set to 0 for the conversation to never expire, or to -1 to reset to the default timeout