The proactive bubble is just a Webchat UI element—it doesn’t count towards any message quotas and isn’t associated with any conversation.
You will need:
- A Plus plan or higher
- A bot that uses a toggle (either the default chat bubble or a custom toggle). The proactive bubble won’t work if you’re embedding Webchat in an element
- A website with an embedded bot
Setup
- From your Dashboard, go to your bot’s Webchat configuration settings.
- Under Proactive Message Bubble, select Enable.
Configuration
After enabling the message bubble, you can configure it using the following settings:Proactive message
The proactive message to display to the user. Defaults toHi! 👋 Need help?
Trigger type
The event that triggers the proactive bubble:- After Delay: The message will appear after a fixed delay from page load
- After User Idle: The message will appear after a fixed delay of user inactivity
If the user interacts with the proactive bubble, it won’t re-appear again after the same delay.